At Kaya Shopping, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, our Returns & Refund Policy is designed to make the process simple and transparent.

Eligibility for Returns
You may request a return if:

• The item received is damaged, defective, or incorrect
• The item is unused, in its original packaging, and in the same condition as received
• The return request is made within 7 days of delivery

Items that are not eligible for return include:

• Used or worn products
• Items without original packaging or tags
• Clearance or sale items (unless damaged or defective)

Return Process
To initiate a return:

1. Contact our customer support team with your order details
2. Provide clear images (if the item is damaged or incorrect)
3. Once approved, you will receive return instructions

Customers may be responsible for return shipping costs unless the return is due to our error (wrong or defective item).

Refund Policy
Once your returned item is received and inspected:

• Approved refunds will be processed within 5–10 business days
• Refunds will be issued through the original payment method
• In some cases, store credit may be offered as an alternative

Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact our support team.

Late or Missing Refunds
If you haven’t received your refund:

• Check your bank account again
• Contact your payment provider, as processing times may vary
• If the issue persists, reach out to our support team

Contact Us
For any return or refund inquiries, please contact us through our website or customer support channels. We’re here to help ensure your shopping experience with Kaya Shopping is smooth and reliable.