Shipping Policy
At Kaya Shopping, we are committed to delivering your orders in a timely and reliable manner. This Shipping Policy outlines our delivery process, timelines, and important details to ensure a smooth shopping experience.
Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays. In case of high order volumes, processing times may be slightly delayed.
Shipping Time & Delivery
Delivery times may vary depending on your location and the shipping method selected at checkout. Typically:
- Standard Delivery: 3–7 business days
- Express Delivery: 1–3 business days
Please note that delivery times are estimates and may be affected by external factors such as courier delays or unforeseen circumstances.
Shipping Charges
Shipping costs are calculated at checkout based on your location and order size. Any applicable delivery charges will be clearly displayed before completing your purchase.
Order Tracking
Once your order has been shipped, you will receive a confirmation email along with a tracking number to monitor your delivery status in real time.
International Shipping
Kaya Shopping may offer international shipping to selected regions. Delivery times and charges for international orders will vary based on destination and customs procedures. Customers are responsible for any customs duties or taxes applicable in their country.
Delivery Issues
If your order is delayed, lost, or arrives damaged, please contact our support team within 48 hours of delivery. We will work quickly to resolve the issue and ensure your satisfaction.
Incorrect Address
Please ensure that your shipping details are accurate at the time of checkout. Kaya Shopping is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
Contact Us
For any questions regarding shipping or delivery, feel free to contact our customer support team. We are always here to assist you.